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Terms & Conditions

1. Terms & Conditions (T&Cs)

This document governs the relationship between you and your customers regarding sales, returns, and website use.

TERMS AND CONDITIONS OF DC291 STORE Last Updated: [Insert Date]

1. Introduction This website is operated by DC291. Throughout the site, the terms “we”, “us” and “our” refer to DC291. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Electronic Communications In accordance with the ECT Act, by using this website, you agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.

3. Online Store Terms By agreeing to these Terms, you represent that you are at least the age of majority in your province of residence. You may not use our products for any illegal or unauthorized purpose.

4. Products and Pricing

  • All prices are displayed in South African Rand (ZAR).

  • We reserve the right to modify prices or discontinue products without notice.

  • We have made every effort to display as accurately as possible the colors and images of our products.

5. Payment & Delivery

  • Payment must be cleared before any goods are dispatched.

  • Delivery times are estimates and we are not liable for delays caused by third-party couriers.

6. Returns and Refunds In accordance with the Consumer Protection Act (CPA):

  • Customers have a "cooling-off" period of 7 days after receiving goods if the purchase was made via direct marketing.

  • Defective goods can be returned within 6 months for repair, replacement, or refund.

7. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

2. POPI Act Privacy Policy

This document explains how you collect, use, and protect customer data to comply with South African law.

PRIVACY POLICY (POPI ACT COMPLIANT) DC291 STORE

1. Introduction DC291 is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act (POPIA).

2. Information We Collect We collect information directly from you when you register an account or make a purchase, including:

  • Name and Surname

  • Contact details (Email, Phone number)

  • Physical Address (for delivery)

  • Payment information

3. Purpose of Collection We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase.

  • Comply with legal obligations (tax and accounting).

  • Send marketing communications (only if you have opted in).

4. Disclosure of Information We will only share your information with third parties necessary to fulfill your order, such as:

  • Courier services for delivery.

  • Secure payment gateways (e.g., PayFast, Yoco). We do not sell your personal information to third parties.

5. Security of Information We take reasonable technical and organizational measures to secure your data against loss, damage, or unauthorized access. Our website uses SSL encryption for all sensitive data.

6. Your Rights Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request the correction or deletion of your personal information.

  • Object to the processing of your data for marketing purposes.

7. Contact Us For any questions regarding your data, please contact our Information Officer at: Email: [Your Email Address] Address: [Your Business Physical Address]

Important Next Steps:

  1. Placeholders: Replace all bracketed text [ ] with your specific business details.

  2. Information Officer: Under the POPI Act, every business must technically register an "Information Officer" with the Regulator. For small businesses, this is usually the owner.

  3. Checkboxes: At your checkout page, ensure you have a non-pre-ticked checkbox where customers must click "I agree to the Terms & Conditions and Privacy Policy" before they can pay.

  4. Legal Review: While these templates cover the basics, it is recommended to have them reviewed by a South African legal professional to ensure they meet the specific needs of your business model.